I've personally not helped anyone out with this problem due to myself not currently having access to be able to check log file or the db, which ever is used to track when a player uses this feature. So I direct them to ask one of the GM's I know does have access. Sorry this issue is a problem atm but I know it's one of several issues being worked on. So imo please hold off on using this feature again till it has been posted about it being fixed.
Thank you for posting about the problem.